Skip to main content

Sending SMS Messages

You can send SMS messages from multiple places in Sellify GPT, making it easy to reach out to contacts whenever you need.

Composing from the SMS Inbox​

To send a new message:

  1. Click SMS in the sidebar
  2. Click + New Message at the top
  3. Select a contact from your list (or type their name to search)
  4. Type your message in the compose field
  5. Click Send

Your message is delivered immediately and appears in the conversation thread.

Sending from a Contact Record​

To send an SMS directly from a contact's profile:

  1. Open the contact's details
  2. Click the SMS button
  3. Type your message
  4. Click Send

The message appears in both the SMS inbox and the contact's activity timeline.

Character and Segment Counter​

As you type, you'll see:

  • Character Count: How many characters you've used
  • Segments: How many SMS segments your message will use

SMS messages have a limit of 160 characters. Longer messages are split into multiple segments (each counted and charged separately). Using emojis or special characters may increase segment count.

tip

Keep messages concise and under 160 characters when possible to save segments and ensure your message displays as one.

Message Templates​

For frequently-used messages, use SMS templates. Type the template name with a # prefix (e.g., #FollowUp) to insert a pre-written message.

You can customize templates with:

  • Contact name
  • Company name
  • Deal information

See SMS Templates for more details.

Delivery Status​

After sending, you'll see:

  • Sent: Message left your system
  • Delivered: Contact's phone received it
  • Failed: Message couldn't be delivered (check the number)

If a message fails, you can resend it or try a different number.

info

All SMS messages are logged and encrypted. They're part of your contact's permanent activity record.